265 of 312 people found the following review helpful
Netgear WNDR4500 is completely unreliable
, December 29, 2011
This review is from: Netgear WiFi Dual Band Gigabit Router (WNDR4500-100NAS) (Personal Computers)
I've owned the WNDR4500 for about 80 days now, and have found it completely unreliable. I have had to remove the device from my network, and re-install my old router because the WNDR4500 N900 will not maintain a reliable connection to the Internet for more the 30 - 60 minutes. The router is fast when it works, but I work from home as a networking consultant, and a reliable connection is more important than speed. Additionally, using this device for any type of media streaming is completely useless. I am unable to maintain a connection to Netflix or online music service for more than 30 minutes before it is disconnected.
I have had a case open with Netgear practically since I purchased the router, my support is about to expire, and I've had no useful feedback from them. I've supplied all of the debug information requested, which was supposed to be passed to Netgear "3rd level support", and I have heard nothing back from them in weeks. I have been constantly assured that the problem would be resolved, but now my 90 day support is about to run out, with no word or hint of a resolution from Netgear. I would absolutely return this device if I was able... it is just taking up space on a shelf and has been a waste of $190.
3/16/2012 - It has been going on 5 months since I purchased the Netgear N900, and there is still no resolution to this problem. The only way I can have a stable home network is to use the router I was originally trying to upgrade from.
Netgear continues to make promises that they will resolve this issue, but still nothing. They say their engineers are researching the issue, but for the most part they don't even ask questions related to the issue I've described.
I have requested a refund or an RMA, but contrary to their promises, they are unresponsive to any such request. I highly recommend not purchasing this router, but if you risk it, return it immediately if you have any issues.
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