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Customer Review

844 of 918 people found the following review helpful
1.0 out of 5 stars 3 ports failed after just a little use..., May 15, 2014
Verified Purchase(What's this?)
This review is from: Anker 5-Port Desktop Usb Charger with PowerIQ Technology, 40-Watt, Black (Wireless Phone Accessory)
UPDATED 2/15
All put one port failed on my second charger. This stuff is junk.

Look I am usually really happy with products I get from Amazon, but this product stinks. I'm in IT, I cannot for the life of me understand how a charger can possibly fail so quickly. At first I thought it was my cables... Then I realized when my wife told me that one of the "bad" cables worked just fine for her that it was device.

Update:5/30/2014 - Anker contacted me directly once I posted the review, they asked for some details around the cables used and the model number, I promptly sent them. They then at no charge shipped me a new unit, did not expect the old one returned. The new unit has worked flawlessly for nearly two weeks. Will update with any further information if the situation changes.
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Tracked by 13 customers

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Showing 1-10 of 52 posts in this discussion
Initial post: May 15, 2014, 7:52:39 PM PDT
jp! says:
I had one port go bad on 2 of these chargers. I am reading more of the same lately. They need to step up their quality control and do some testing before they send these things out to the customer.
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19 of 19 people think this post adds to the discussion. Do you?  Yes No
Posted on Jun 8, 2014, 10:14:46 PM PDT
Brian Larsen says:
I just had one port go bad on mine as well!!! What the heck Anker??

I'm writing a full review soon. Very unhappy about this situation.
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Posted on Jul 4, 2014, 2:05:11 PM PDT
Torrance H. Amie says:
Only one out of 4 ports work on mine. They sent me a second one and it slowly went down to only one also.
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Posted on Jul 8, 2014, 11:29:39 PM PDT
Jimmy says:
Thanks for these reviews. Doesn't look good, I guess I'll hold off on getting one. I'll stick with power strip and multiple-single USB power adaptors for now I guess.
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Posted on Jul 10, 2014, 2:38:31 PM PDT
echipare says:
I purchased mine last May and now 2 months later, 3 ports is not working, its sad because its as if I bought a two port charger now
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Posted on Jul 18, 2014, 7:19:59 PM PDT
Amazon Customer says:
Contact Anker for replacement 18 mo warranty.
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Posted on Jul 21, 2014, 7:10:27 AM PDT
Eric Wagoner says:
I've also had three ports fail after a month of use. Yeah, it's under warranty, but judging from all the similar complaints it's not with the effort to get it replaced. I'll just get something else instead.
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Posted on Jul 27, 2014, 11:10:21 AM PDT
Amazon Customer says:
I've had two ports go bad on mine. I've just written to Anker. I know that their customer service is great, so I'm optimistic about their response. I'll keep you posted.
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Posted on Aug 4, 2014, 7:34:19 AM PDT
Last edited by the author on Aug 4, 2014, 7:49:02 AM PDT
Bike Geek says:
I've had mine for a couple months, and one port is now dead. I checked on Amazon to see what others might be experiencing, and found this review (and comment thread), as well as countless other reviews describing dead ports.

I filled out the support form on the iAnker website, and Anker immediately emailed me with an offer to send me a new one.
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In reply to an earlier post on Aug 21, 2014, 8:59:02 AM PDT
Westro says:
I had one replaced by Anker and now the replacement has started to fail. One port is dead on the new one 4/5 ports failed on the old one.
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