6 of 8 people found the following review helpful
Professional Customer Service,
Verified Purchase(What's this?)
This review is from: Asurion 4-Year TV Protection Plan ($700-$800) (Electronics)
Product: Canopy Protection Plan - 4 Years
I purchased a refurbished Panasonic Plasma from Amazon and needed a protection plan. After comparing prices and terms among various competitors, I decided on Canopy for several reasons, as outlined below.
1. Customer Service - You will receive a call from Canopy several days after purchase ensuring your satisfaction. In addition, they will answer any question you have regarding the terms and conditions of the purchased plan.
2. Applicability to Refurbished Items - After speaking with an Amazon Rep, Square Trade and Canopy seem to be the only competitors available. Unfortunately, Square Trade is currently unable to provide a protection plan more than 2 years for refurbished items. Canopy provides up to 4 years with the sole condition that the refurbished television include a manufacturers warranty (most manufacturers will still provide warranty to refurbished items, albeit at a shorter term).
3. Terms - The terms are significantly more practical and useful than other protection plans. Canopy will attempt to fix your television, and if unable to do so within a particular price range, will provide a check in the amount of the protection plan range.
Overall, Canopy seems to have professional customer service. I will update and/or change this review if/when I begin a claim.