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Customer Review

170 of 182 people found the following review helpful
5.0 out of 5 stars Unstoppable Customer Service, Outstanding Product, May 23, 2011
This review is from: Logitech MK710 Desktop Wireless Keyboard/Mouse Combo, Logitech Wireless Mouse USB (Personal Computers)
I had owned the predecessor model, the LX 710 Mouse Keyboard Combo for about 4 years, when my 2 year old kid lost the battery cover on the mouse. I contacted Logitech, about getting a replacement cover. They informed me there were no longer any spare parts for that model, but that if my product was purchased within the past 5 years they would replace it under warranty. I emailed them back and told them, "I would love to claim the warranty, but I don't think a kid losing the cover is included." To my amazement, the company emailed me back a prepaid UPS pickup label to send in my keyboard and mouse for a free replacement. I wondered if I should take the company up on this warranty claim, as I still didn't feel like I qualified. Then one day, as I was still trying to decide if sending it back was the right thing to do, I saw on my doorstep a brand new MK 710! I had not even sent mine back and they had sent me a new one. I am truly blown away by the customer service of this company, it is unstoppable! By the way, I love the MK 710. It is super comfortable, stylish, and works flawlessly. A+ Logitech for an excellent product and customer service beyond words!
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Showing 1-6 of 6 posts in this discussion
Initial post: Dec 21, 2011 6:41:30 AM PST
RnW1107 says:
Bill,
THAT'S what I call service! You just sold a product for these folks.
Merry Christmas!

In reply to an earlier post on Aug 5, 2012 5:46:15 AM PDT
Yup same here. I have a hp one now and customer service is about as bad as straight talk. Only difference is hp speaks English a little better.

Posted on Oct 10, 2012 3:21:48 AM PDT
Last edited by the author on Oct 10, 2012 3:22:46 AM PDT
ann0314 says:
I have a friend who had an identical experience to this with Logitech so I can attest in this area they really are great :)

Posted on Nov 5, 2012 5:23:59 PM PST
that's outstanding customer service!

Posted on Jan 23, 2013 7:22:46 PM PST
Adam Young says:
Had a similar experience with my V220 wireless mouse, I'm an idiot and nearly snapped the receiver clean in half with my leg (receiver was plugged into side of desktop on floor). I emailed Logitech about finding a replacement receiver, they happily sent me a new sealed mouse and keyboard for free and didn't even care for the old one back. So now if I ever break the mouse I'm set :) They had a pretty cool program going on with Logitech Ultimate Ears Centerstage, too. Fantastic company, if you're debating going with Logitech or a competitor, there really is no competition as far as customer service goes.

Posted on Dec 21, 2015 2:12:27 PM PST
TJ says:
Unfortunately the customer service isn't like that anymore they have farmed it out to overseas CS, and although they are not rude they don't extend replacements without everything in place. I had this model keyboard and it broke shortly after 3 years. There advice was buy a new one. I had informed them the keyboard was lightly used, but it made no difference. Logitech CS has gone from 10 to about a 2 or 3.

Three cheers for over-seas CS
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