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Customer Review

15 of 17 people found the following review helpful
1.0 out of 5 stars Stay away, September 3, 2011
Verified Purchase(What's this?)
This review is from: Data Backup 3 By Prosoft Engineering (CD-ROM)
I did not have good experience with this and I suspect it may be actually a bit of a scam operation.

1. The software has many problems. Set it to backup upon mounting a drive? Does not work. Also all the file dates in backup are shown as "Jan 1970." Also the setting to erase isolated files in the backup does not work. I am using an absolutely standard iMac with Snow Leopard so these problems cannot be unique to me.

2. So I called Tech Support. They promised to send me instructions, but never did. So I called them again. Followed their instructions to email logs. They apparently lost my email. After I posted my first review, they contacted me and wanted me to 'give them another chance' and test a 'beta version upgrade.' I did. All the same problems, no improvement. Then they wanted me to create log files and send them; at this point I told them instead I could send a quote for my consulting services. Who has time for this?

3. After these glaring deficiencies surfaced, I became curious about all the glowing five star reviews here on Amazon. Many expressions how great their tech support is, but then I find it useless?? A startling contrast. Made me suspicious. Unfortunately, there are unscrupulous companies who hire ad agencies to post fake reviews. Of the 17 five-star reviews for this product on Amazon, NONE show it as having been actually purchased from Amazon - very odd. And at least three of the glowing reviews are cross-posted, word for word identical, on the Apple Store customer reviews. Dedicated customers going out of their way to spread the good news, or paid fakers? The other giveaway is when glowing reviews are posted by individuals who have that one review posted on Amazon and no other. Go check this all for yourself.

Can't prove it but most of the positive reviews here are of dubious authenticity. So I did further research. Prosoft appears to be one of many small near-bankrupt software outfits rolled up by a shadowy marketing company called "Global Marketing Partners." It appears their strategy is to grab existing software products from near-bankrupt developers at fire-sale prices, invest nothing further, and - I suspect - supply fake user reviews to squeeze a few last sales before the jig is up. Sad how corrupt American business has become.

I returned software to Amazon and instead I downloaded a LaCie product from their website, about 30 bucks, called Intego Backup Pro. That one is professionally developed, works like a charm, highly recommend. Works with any drives, not just LaCie.
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Showing 1-2 of 2 posts in this discussion
Initial post: Sep 22, 2011, 12:00:53 PM PDT
Hi-

We may have missed your email but I am sure it wasn't intentional.
Could you give us a 2nd chance to help you ?

We do not hire reviewers to write fake reviews in any capacity.
Most of the reviews match up with a support case from Prosoft Engineering Support team and can be traced very easily.

If you have time we would like to help and resolve any issue you are having with Data Backup 3.

Regards,

Technical Support Team

In reply to an earlier post on Sep 23, 2011, 9:49:43 AM PDT
[Deleted by the author on Sep 25, 2011, 5:48:56 AM PDT]
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