I originally thought that Social Media was just a digital platform for narcissistic B List celebrities who had a recurring need to inform the world when they were eating or waiting for a cab. After reading Dave Kerpen's "Likeable Social Media" I now realize how narrow minded this view was. When used correctly, Social Media is an effective tool which companies of all sizes can use to identify, grow, connect, inform and serve their customer base.
Effective Social Media involves listening to your customers in an honest, non-phony way; providing real value for free without worrying about "giving away the store"; promptly responding to crises; developing a feel good online persona and inspiring the customer base. The book is packed with numerous case studies and action items detailing exactly how to achieve these necessary attributes.
This is a book which must be read slowly, earmarked, and read again and again. There is so much to digest--even the author admits most Social Media success is the result of a consistent slow, well thought out process. I intend to employ as many of these valuable ideas into my small tutoring business. Maybe, just maybe, I will be able to take this business to the next level on a shoe string marketing budget.