I love my bookbag. I haven't had any problems with it so far. I will second that the laptop pocket doesn't have a lot of padding. My laptop is a 15.7" so it doesn't fit in the pocket anyway (I just use a laptop pocket and slip it in my bag), so I use it for my main binder. I can fit three giant college books and my laptop into the main compartment, and in the laptop pocket I put my 1.5" main binder, tons of pens pencils and a couple smaller notebooks in the outer pocket, and in the outer most pocket, I use it as a snack pocket, in addition to some other random items, since I am constantly in class or studying. There is also a top pocket up near the back of your neck, I think it's the perfect pocket for wallet, cell phone, keys, and ipod. I was a little hesitant at first in buying the bookbag offline, due to size constraints I have had in the past with other bookbags, but this is the perfect bookbag for me and I recommend it for Commuter Students.