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Customer Review

on December 16, 2003
Have I lost my mind, or is it the rest of the world that's gone insane?
This game is not finished, pure and simple. I (like many reviewers) was extremely excited about all that Istaria claimed to offer. But I'm not going to sit here and make lame excuses for the developers just because I wanted this to be a great experience. Istaria is barely at the beta level. It was released to capture holiday sales.
The servers are constantly down. The billing / logon / account creation are all slow, unreliable, and just really poorly done. This I can all live with (though I don't see how the developers can claim to have stress-tested Istaria thoroughly, when even a moderate player load breaks EVERYTHING).
What's upsetting is that even when the game "works", it sucks. The graphics are terrible and clunky, even on a high-end system. The framerate is awful at even the lowest detail settings (which are pitifully ugly). The quests (even the beginning quests that everyone has to do) are often broken. There are only a handful of monster types, poorly distributed across the maps.
Both the billing and the customer service software are done by third parties, and both rarely work properly. People have complained of multiple credit card charges, and the support system sucks.
Perhaps most disturbing is the fact that the support team has not addressed the pathetic non-gameplay. The knowledge base contains no articles about the bigger issues that plague Horizons.
I've been playing computer games since 1984. This is the most upset I have ever been about game quality. I am cancelling my subscription and will attempt to get a refund for the (overpriced even if it worked) software.
Just in case I haven't made this clear, Istaria is vile, utter crap. It is not worth the two CD's it is burnt to. People claim that we should be patient and that the developers will fix these problems. Whether that's true or not this game should not have been released in it's current state.
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