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Customer Review

on September 1, 2007
After several weeks of light, mid-volume use, the speaker stopped working on my Dell Latitude D500 and I began receiving error messages noting a "device malfunction". After trading emails with J-Lab customer service, I was instructed to return the speaker by mail (at my expense) for a refund. The refund I received was 80% of the original purchase price because, according to J-Lab, the device was still "working" upon receipt. The representative handling the return acknowledged that there has, in fact, been a history of compatibility issues with Dell laptops-- in other words, a "working" speaker may not always operate correctly when connected to a Dell laptop. Is trying this speaker on your Dell worth the risk of paying two sets of shipping charges, losing 20% of the purchase price, and spending time emailing representatives and repacking/mailing the device? If not, maybe it's worth considering alternatives.
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