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Customer Review

392 of 444 people found the following review helpful
2.0 out of 5 stars Hope I can get my money back!, December 10, 2012
Verified Purchase(What's this?)
This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire HD 7" (Previous Generation) (Accessory)
Purchased a Square Trade 2 year warranty on 12-09-2012 the same time I ordered a new Kindle HD 7". I received two emails from Square Trade asking me to register my warranty. When I clicked their link in the email, the website said the product was registered to a different email address - other than the one they sent my email to? Right. The website requested I call an 800 number.
So on 12-10-2012 I called the 800 number, which routes to a foreign country, whereabouts unknown. The operator who eventually answered did not speak or comprehend English very well. She requested the phone number given at the time the warranty was purchased. I told her I did not give a phone number since the purchase was online at Amazon.com but tried to give her my phone number. She was not able to understand the numbers, even though I speak slowly and very clearly. At this point I can't imagine that the process to file a claim is ever going to be any easier than trying to register the warranty, and decide to try to get my money back.

I have applied to Return this item and hope I will get my money back through Amazon and will update if I do or don't. My advice? Do NOT purchase a warranty for your Kindle and handle with care.
UPDATE: In response to my request to Return this item I received email from Square Trade that my Kindle is covered by warranty and I can call the 800 number if I ever have a problem.
UPDATE 12-20-2012: Amazon processed my Return.
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Showing 1-2 of 2 posts in this discussion
Initial post: Mar 8, 2013 2:07:34 AM PST
shamma says:
Did you get a refund on the warranty? Thanks in advance.

Posted on Jul 27, 2013 10:54:45 AM PDT
I would try calling them again. I have had several square trade warranties and I have been VERY impressed. I called just last week and spoke to some-one in San Fransisco. In fact, I have always spoken to someone who lives in San Fransisco as verifiied by the fact that they ask me about where I live - 3 hours away and always have the details correct. I have received excellent service.
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