I can see why some people like this bag. The design appears to be a good one as is the size. I'm traveling with it for the first time. As I suspected it already has a ding and scratches since it is a hard side. The wheels are wonderful as is the handle. However, the front laptop pocket is next to useless and the design is such that it is hard to get to items without letting the whole thing flop open. If you pack items internally they take up the room in the front compartment. It is one of those bags that looks like it has quite a bit of room and then turns out to be cramped. A good example is the internal pocket that runs the length of the case. It isn't much good for anything in terms of size. Perhaps after more use I'll like it better. But I have a Swissgear bag that isn't much bigger than this one and it holds way more.