It is a decent product that has all the features I wanted in a handcrank emergency radio / flashlight / cell phone charger /2-way radio. All of the features seem to work alright. However, the build quality is very poor, especially for an item that is intended to be for emergency / outdoor use. For instance, the retaining clip for the hand mic/speaker broke within a minute of it's being out of the box. It looked like it had been hand glued on, and the glue had been poorly applied. The fit and finish are worse than my $5 no-name handcrank radio/light. I have other Midland 2-way radios and they are much better made than this.