Top critical review
1.0 out of 5 starsMediocre product; NO customer support
Reviewed in the United States on August 26, 2009
The product worked -- marginally -- for a few weeks after I purchased it. I've had several dual-home routers, and the only thing this one has going for it is that the firmware is easier to use than most. However, when it stopped functioning (i.e., turned into a paperweight), their tech-support department wouldn't even pick up their phone. The only exception was on about my 10th call over a three-week period, when someone finally picked up and then slammed the phone back down without even saying hello. They also ignored RMA requests sent via email and fax. I'm not sure whether they're bankrupt or just without any customer service department, but what good is a warranty when no one will respond to your exchange/RMA requests? STAY AWAY!!!
