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Awful customer service from Vivitar!
on June 3, 2008
Unfortunately my camera arrived with several mechanical problems, such as a faulty waterproof compartment latch, malfunctioning motion detection feature, bad spring for the memory card, and the flash would not work period. Sometimes the LDC display would go blank, with nothing but a blue screen, and the only way to reset the camera was to remove the batteries and reinstall them. Not to mention the pictures were extremely poor even on the highest quality settings, the zoom was a complete joke, and the photos would not download via the USB cable, even though driver & software were installed in our computer, and all connections were fine.
So I contacted Vivitar for a replacement. Although I had to be transferred from outsourced customer service, with lengthy hold times, I eventually spoke with someone stateside in the returns department. I was given instructions for returning the camera for REPLACEMENT, and did so at my own expense. A little over 2 weeks later I received my EXACT same malfunctioning camera BACK with nothing more than a post-it note stuck to it that read, "NDF"?!?! I phoned Vivitar for an explaination. Once again there was the tangle of transfers and long hold times, and I finally got connected with an extremely rude individual in the California based returns department. I was told that they do not replace cameras and that nothing was wrong with the camera I sent them! I asked to speak to a supervisor and was HUNG UP ON! Upon trying to phone Vivitar back, I again went through the obstacle course of long hold times, disconnections, explaining my situation again and again to outsourced customer service agents, transfers, and FINALLY connected to the SAME rude individual in California! I asked for the supervisor once more but was never connected with them. I was told they would replace my camera ONE TIME only, and with NO warranty! I was to receive an e-mail with a return shipping label, but never heard back from them AT ALL!
DO NOT expect quality customer service from Vivitar, or for them to honor their warranties!
This like model camera is available from SeaLife as the "ECOshot" (Vivitar purchased the design from SeaLife/Pioneer Research - as I found out). GO WITH SEALIFE!!!! The camera they produce has higher quality programs installed and it is depth tested.