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9 people found this helpful
Golden Retriever solar Garden Light w/ Lantern - issue
on July 12, 2011
There was nothing wrong with the packing.The dog was fine, But the Solar Garden Light arrived with TWO huge cracks around the lower base of the top lid, one all the way through. Immediately I contacted Amazon - and they insisted I return it and e-mailed me a return slip. I was frustrated - all that needed replaced was the solar garden lantern. It didn't make sense to ship everything back w/ out talking to the supplier. It's very difficult when trying to communicate with a NON english speaking person at Amazon. I did not feel like they were hearing me. Amazon wasn't encouraging me about getting just the lantern. I had the item repacked and ready to ship back. But it bugged me. So I went and poked around a bit myself and found how to direct e-mail the supplier. Mike at martZmart paid attn to my messages, responding the same day. Mike shipped me out a replacement solar lantern and I had it within 4 days. I pulled out the dog, hung the new lamp and we are in business. Thank you Mike at martZmart.