Top critical review
4 people found this helpful
After 1.5 year of time, it starts causing problems and it has only 2 year warranty
on December 23, 2015
This product comes with 2-year warranty and it is exactly designed for 2 year life-time. I am very disappointed with the customer service and the return policy.
Here are the facts:
In every 3-4 months, you will need to change the heads and it is a commitment
This item is over 100 US Dollars and that means, you are paying $50/year for the body only.
After more than a year of use, it started not working. I called the customer service and went through some troubleshooting and re-setting documents. It seemed OK for a while. Then, one day in the middle of the night, it started by itself (while plugged into the charge unit) making a lot of noise. Couple days later, it is not even working...I again called and this time asked for a replacement. Oooops, they can't help me because it has only a 2-year-warranty. Then, I complained and the conversation turned into a questionnaire where I am asked if I dropped it and caused the issue.
Overall, I was happy with the item until it got broken. If it starts giving you issues. Ask for a return immediately. Do not wait/ go through troubleshooting experience.