Top critical review
11 people found this helpful
Not worth the price
on January 31, 2011
This camera is superior than others in having the lcd screen and small profile camera head, but don't be fooled into purchasing anything from V.I.O. or it may cost you.
Price: costs a LOT more than the competitors
Accessories: you will need them and WOW will you have to pay top dollar to get them. $90 just for a mounting kit.
Repairs: They don't do them. Something breaks, buy a new one.
Firmware updates: You have to BUY them too!
Professionalism: Ended up getting the wrong extension cord from their website because it was incorrectly labeled as compatible for my camera. Also took almost a week to get my email to customer service answered.
Design flaws: POV1.0 Camera head opened under normal use. Head can be easily unscrewed when removing the a/v cable because it is not fixed closed. (it is threaded to open for no apparent reason and attached to where the a/v cable attaches. If camera head twists open, the fixed wiring will pull away from components and render the camera head useless. ($200 replacement part). No warning in the instruction manual and they do not repair or have refurbished parts. Customer service first said the product was used improperly. When I disputed this and it was clear that it opened while used as directed, the supervisor intervened and stated that the user tampered with the product and voided the warranty. This design flaw was fixed for the POV1.5 when they created the tethered head, but they claim this change was done to "make the camera easier to use" not because of a design flaw.
Design Flaw #2: Camera will not stay secure in the mount on its own. I had to add tape around the body of the camera to secure it tighter in the mount so that it would stay fixed upright. Camera head would not stay upright on my helmet and video would be ruined because camera was shooting at a crooked angle.
There are plenty of helmet cameras out on the market for half the price. For the price of VIO cameras, there should be much better customer service. This is not the case.