Top critical review
2 people found this helpful
Bench is OK, vendor is not.
on March 21, 2014
The good news: The product is fine and seems to be manufactured OK. We bought it to fit in our walk-in shower and it does. It is decent quality but nothing out of the ordinary. It was priced more competitively than similar teak benches we considered.
The bad news: Shipping and communication were absolutely horrid. It took almost six weeks from the day we ordered to the day it arrived. In this day and age, that is completely unacceptable. This problem was compounded by the lack of communication from the seller. All we got was an estimated delivery date range that was a two-week window. No tracking number was provided, so we never knew when it was going to arrive. Also, we never received an email or anything stating there was a delay, or sorry this is taking so long. Guess that is what happens when you order something from an Amazon store instead of Amazon.
I would give the bench four stars for quality and price. I am deducting one star for the poor delivery and communication. I debated taking back two stars but was feeling generous today.