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One person found this helpful
I was so disappointed because I had no way to order a new ...
on August 1, 2016
I was already on vacation when I unboxed this trailer to set it up for our first family bike ride. It was missing the coupler that it is supposed to come with so we had no way to attach it to our bike. I was so disappointed because I had no way to order a new one while I was on vacation. Pacific Cycle (the company that makes this) was closed when I tried to ask them for help but Amazon was amazing and came to the rescue. I went to a local bike shop, found the part, and had our bike and trailer ready to go within an hour and Amazon refunded me the cost of the part. The bike shop owner said that she keeps a lot of the couplers in stock from pacific cycle because many people come in to her shop with the same story- they didn't get the coupler in the box.
We liked the trailer a lot, so did our 17 month old daughter. We followed the same suggestion as other reviewers- we put a neck pillow behind her to straighen her back while she had the bike helmet on. The only other issue is that one of the back wheels is a little wobbly but I would order it again given the chance. It's a great price for something we will use every once in a while while on vacation.