Top positive review
119 people found this helpful
Love the product, love the customer service even more !!
on January 26, 2015
This product has so much positive review. However, I hesitated to buy this product at first due to the bad review on the customer service. Now I'm glad I did, since Lifespan offer one of the best customer service ever.
This treadmill is very sturdy and solid -- just like what the other reviews said. Unfortunately, the communication cable came with the broken shell out of the box. Since it doesn't seem like a big deal, we decided to keep it and assembled the machine. At this point, Amazon refunded us partial credit for the the broken piece. (The product was sold by Amazon. Amazon is great !!!) We have been using the machine for 30 min everyday for two weeks already. So far the machine works great. However, we notice the heart rate monitor didn't work right. It always shows the number around 88-90 bpm far lower than what shown in my forerunner 620.
Then I went online (lifespanfitness.com), register the product, and contact the customer service. I filled out the form, left a massage, and was informed to expect the response within one day. I'm ok with one day wait, but Lifespan representative called me back within one hour. Then the local technician called me in the next hour to explain the procedure and how to schedule the service. And the replacement cable was mailed to me in the same hour. Everything is done in the couple hours in the afternoon. The customer service team is very easy to reach, so reliable and super fast. I'm very impressed on my investment on the machine so far. I would like to review more after I meet the technician and have the cable fixed.
To Be Continued ..
It has been awhile, and I would like to update.
The mail was delivered in the next three days, then we scheduled the technician to come in. The cable was fixed within a week. I'm very happy with the customer service of Lifespan. We have been using the machine for almost three months now, and it runs great.