Top critical review
170 people found this helpful
Touted As Waterproof; Warranty Says Otherwise....
on September 11, 2010
Took the Fuji XP10 out twice; once camping at Lake Tahoe and again at Kern River. The Fuji functioned well on the first outting, but started developing problems on the latter camping trip: moisture started developing in the lens area, causing photos to appear foggy. The display became disrupted, as the moisture that permeated the camera began to make it's way through the housing.
I sent the Fuji XP10 back to Fuji in hopes of getting it replaced, but received an invoice stating, "Water damage in camera not covered under warranty."
Um, no kidding.
The invoice also requested a payment of approximately $118 for an exchange of the same camera, with $100 of the cost going towards "labor"... Labor for what?!?! That's like buying a new XP10 with a little over a $20 discount over what I paid originally!
What's the point of marketing a "waterproof" camera, when it's not really waterproof and Fuji won't even honor the warranty to make things right? It would serve Fuji well to learn from other companies that unconditionally back the products that they sell, like Pelican Products and Strider Knives. Don't claim your product is waterproof, freezeproof, dustproof, and shockproof, unless you can back your product under warranty. I'm going to pass on Fuji's offer to exchange my camera for the $118 fee, which I can use towards an Olympus Tough camera! ;-)
As clean and compact as the Fuji XP10 appears, I will suggest to potential buyers of this camera to spend the extra money for the Olympus Tough series, which I am now considering. The Olympus Tough series may not be aesthetically pleasing as the Fuji XP10, but, like the AK-47 and Glock, the Olympus will probably work.
Buy the Fuji XP10 at your own risk.