Top critical review
4 people found this helpful
Never Worked Out of the Box
on March 21, 2014
I chose to purchase this item as a gift for someone that is wanting to get into geocaching. I have used Garmin's in the past, but this product boasted of being perfect for beginner cachers, and even created specifaclly for that purpose.
When I received the unit, I took it out of the box, put in fresh batteries, powered it on and... nothing. I thought, "maybe I need to hold the power button." Still nothing.
I attempted several more times and eventually I got to what looked like a start-up screen. It had the magellan logo and what appeared to be some sort of compass or timer. The compass/timer thing didn't move, but remained static and the unit never loaded up-it just froze on that screen. Now, I couldn't get the thing to shut off! I had to take the batteries out to get it off.
I tried calling Magellan for support and the only help they could give was to say I should try using the re-set button. Did that, and it started up, great! So I shut it off, tried to restart it normally, and was back to a frozen start-up screen.
I'll summarize the next 6 hours I spend trying to get this to work properly. I researched every fix, work around, and firmware update possible. Nothing ever worked.
But at least I'm not alone. In fact, what I discovered when doing a Google search for "explorist GC problems" was an entire ocean of people with bad explorist GC units, regardless of where they bought them from. Many people even had the EXACT same issue I had right out of the box or another related major problem. Any product with this many bad reviews and out of the box experiences should be recalled. I've sent this item back and will likely NEVER buy a Magellan product again.