Top critical review
18 people found this helpful
When the hand control fails, you can't lower the chair!
on September 29, 2014
I originally bought this 9/13. I have almost no knee caps and cannot get up out of a bathtub and this seemed to be the perfect answer. It worked great until January 2014, when the hand control would no longer work. Without the control, you can't raise or lower the chair. There is no other way to do it. I contacted Amazon who offered to replace the chair since they couldn't replace the control. When the replacement chair came, I just switched out the controls, and returned the package.
I have used this lift chair about once every 2 weeks when I want to soak in the tub; otherwise, i shower. On 8/27/14, I had back surgery, so I couldn't use the chair until 9/26/14. After I charged the hand control, the green light came on, so I thought I was ready. but when I unplugged the control from the charger, the light went out. i plugged it in to the chair, and nothing happened. I tried to charge it again, and it wouldn't take the charge. So, i had the chair sitting in my bathtub fully raised, and the control again would not work. I contacted Amazon and was told they would authorize a pick up and return on it, and then refund my money.
But I had the fully extended chair in my tub and no way to lower it. i found "Drive Medical" on line and attempted to call them--but they aren't open on the weekend. Finally on Monday, I contacted their "Tech Support" about the chair. I just wanted a new control. I was told that the control could be reset. So I went through that exercise with their representative. That didn't work. i found out that they couldn't replace the hand control either--since I couldn't get the control through Amazon I couldn't get it from them. I said how do I pack this thing for return since the chair is fully raised. I was told by phone and in a follow up Email: "If the bath lift is stuck in the upright position and the hand control doesn’t work to move it back down , it is the standard procedure to cut the gear rack because that is the only way to get the seat to fold down.to saw through the gear drive (that opens up the chair)."
So for lack of a working hand control, we had to saw up the chair in order to get it back down. WHAT A WASTE. The chair works if the hand control works. If not, you have to saw the chair up! Nuf said.