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4 people found this helpful
Worked great, until it didn't ...
on February 24, 2015
This is my second Sonicare - the first one lasted 5 years - and there seems to be a change for the worse in terms of quality control. My second Sonicare started to not function properly just shy of the one year warranty and Philips was really great about sending a replacement body. The process was quick, easy, and efficient. Sadly, just a few months after receiving the replacement (which I assume was refurbished) it crapped out in the same way as the original. The brushing "power" was greatly diminished and it made a loud noise. I cleaned it as well as the charging stand thoroughly but to no avail.
For $80 I expect the item to last longer than a year. When it works, it's a 5 star, but since the performance was so limited it gets an "okay" in my book.