Top critical review
One person found this helpful
Don't expect customer support if you miss the 30-day registration window...
on February 4, 2018
I decided to spend the extra money on a "better quality" umbrella, and the Procella 62 inch model looked perfect. I was tired of cheaper umbrellas falling apart within the first year, even with light use. Unfortunately, my Procella didn't meet expectations--an edge seam failed within 10 months and quickly frayed. I contacted Procella customer service, and after providing them photos and other information, they let me know that I hadn't met their warranty requirements; I failed to register the umbrella within their 30-day window. They promptly ended the conversation, with no support whatsoever, despite me clearly buying their umbrella on Amazon and having all of the purchase information. What I learned: (1) these expensive umbrellas don't necessarily hold up any better (or longer) than cheaper umbrellas, and (2) if you buy a Procella umbrella, make sure to register within the first 30 days, or else you'll have zero chance of getting any support from the company. Clearly, this arbitrary registration deadline is meant to minimize Procella's losses due to failed products. It certainly worked in my case.