Top positive review
17 people found this helpful
Beautifully Crafted Yak Bone Medicine Wrist Malas
on January 6, 2015
I ordered three of these wrist malas as Christmas gifts. When I first received them, I thought something was wrong. Two appeared to be too small, while the third was stretched way out of shape. After spending a great deal of time trying to figure out if they were adjustable, I sent them back to Amazon and was given a refund. I was really upset because I loved the malas. I just didn't think they were sized right.
Within five minutes of posting a negative review, I received an email from the seller. He was very concerned that I was not pleased. He explained that the malas were adjustable. Unfortunately, I did not receive directions for adjusting the malas. The seller offered to send me three new malas, and the directions, at no cost. I received the malas within two days. The instructions were clear and made adjusting the malas easy. These malas are beautiful, and they are very well made. Each mala also comes with a beautiful drawstring bag. The people to whom I gifted these malas love them.
I would be remiss if I did not say a few words about the seller. He was so kind and caring. I could tell he was genuinely concerned about the fact that I was not satisfied--so concerned, in fact, that he mailed the malas to me within a few hours of our email conversations. I wish I would have contacted him before sending the malas back. It would have saved both of us a lot of time and trouble. I will definitely order from Hands of Tibet again. They really do care about their customers.
Many thanks to Tenzin and everyone at Hands of Tibet.