Good little backpack. I have had it for 18 months now. I use it to go to and from the office and not for travel. The downfalls would be #1 After 18 months of moderate use the shoulder straps are tearing off the bag. It is odd that it is the left strap since I mostly use the right strap. I am starting to look for another backpack since this is not going to last much longer. #2 The velcro for the laptop compartment is directly in line with the seam for the organizer panel. The velcro has shredded the seam. I try to keep the strap closed but since the use of the backpack is for me to transport my surface I don't always close it. A better design would have fixed this flaw.