Top critical review
DO NOT BUY if you are disabled!!!
Reviewed in the United States on May 23, 2017
I am so frustrated with this purchase. When I received this item we removed it from the box, read all the instructions especially those pertaining to the assembly and disassembly as I would be traveling with this scooter. To take it apart it took two people to pull out the pin that holds the front and back together (the way to disassemble) it was very difficult. We put it back together, charged it and then took it for my first ride. It worked great! I brought it home and plugged it in for a recharge. That weekend we took off for one of the Disney resorts/parks for the day. It worked fine for almost 8 hours, but then it suddenly would not accelerate more than the turtle speed even though it was set for rabbit speed. I turned off the scooter and turned it back on, still turtle speed. I turned it off again, check to make sure that the gear knob was engaged, it was so I turned it on again; still turtle speed. I had to make it to the car so I just had to continue at the 'turtle speed' but a couple of moments later it kicked into Rabbit Speed again all by itself. I packed it back into the car. This was on a Saturday so I waited until Monday and called the manufacturer to report the issue. I was told that the motor probably just over-heated but if it happened again, take note of the flashing light patterns (that would tell them the issue). I took it for a ride around my neighborhood that night. Only about 5 minutes into the ride it starting doing the 'turtle' thing again and flashing red lights. I took note of the pattern (first it was 2 flashes followed by 3 flashes, then it was 1 flash followed by 3 flashes). I called the next morning to report this issue as I had been instructed. The technician at that point said he would have to check on the pattern and get back to me. That afternoon I did not get a callback, instead, I got an email from a person saying that I must have assembled it incorrectly and wanted me to watch a video on assembling their scooter. I watched the video and it was exactly how we had assembled the scooter. I called them back and told them we were doing just what the video had shown. I was then instructed to take pictures and a video of what I was doing. I took pictures of both sets of connectors, then a short video showing us assembling the scooter after taking it apart. Just the one of us was not able to insert the pin alone so I had to put the camera down to help put the pin in. I was then told that we must have damaged it when we put it together and they offered to repair it for only $65. I told them since the scooter was only 10 days old, I would rather return it as I felt that I could no longer rely on this scooter to get me to and from any destination. This scooter was OBVIOUSLY a 'Lemon' but the manufacturer refuses to admit that. They expected me to then pay $120 to send the scooter back to them. I am still waiting for Amazon on an A-Z Open Claim, I was advised not to send the scooter back yet. I will Update this post as I find out more