Top critical review
Valley of the dead...foam
Reviewed in the United States on November 6, 2017
When I first received this mattress I would have rated it at five stars, even after the first 100 days, which is the length of the happiness guaranteed or your money back policy. I have now had the mattress for just under one year. For the last few months though, I’ve been waking up with a sore back and have noticed a sag in the mattress. It’s actually a softening of the memory foam. Before I get in bed it looks perfectly flat, but as soon as I lay down, there is a noticeable sag. This point is important as a visible sag before laying down would qualify as a warranty covered issue. A ‘softening’ of the memory foam does not. For those interested, foam softening is the first line listed in the ‘not covered’ section of the warranty. According to Leesa, this is a natural part of the breaking in process. I’m a 190 lb man, and when I get in my side of the bed at night I quickly wind up in the valley of this ‘softened’ section of the mattress. I’ve rotated the mattress and expect I’ll be comfortable for another 9 months. My wife’s legs will now rest where my upper body was, so she shouldn’t notice the sag on her side. I’ll be back on the market for a new mattress by this time next year. I’m terribly disappointed. This mattress has the perfect firmness when you first purchase it, but be prepared to sleep in a curved valley of softness within a year.