Top critical review
Terrible Service Terrible Company
Reviewed in the United States on August 30, 2018
The product does as advertised. It's a really great pen and works well, even with Moleskin paper tablets.
I wish the company was as good as the pen. After using it for a couple months, the pen broke - although it could still write, it would not connect with the app, and ceased to record any strokes I made. I contacted customer service to get it fixed, but they did not believe there was an issue. I asked for a refund or replacement. They dilly dallied with that too. So I contacted Amazon. Amazon said to return the pen, with everything in it, and that they would send me a replacement. I sent it in, and once they got it, they said it was too late to get a refund or replacement -- and would not send it back!
At least, they made no mention of intending to send it back. Maybe they will but thought it wasn't important to tell me. I was ecstatic to get and use the pen because it really is a great product. Too bad the company is treats its customers like trash.