Top critical review
Speaker Sound & Quality: GOOD // SONOS APP & Support: Room for improvement
June 23, 2017
UPDATE 5/16/2018: I am lowering my rating on my Sonos PLAY:1 speakers to 3 stars due to the constant software issues I have experienced since getting the speakers and Sonos support's inability to provide useful support to resolve the issue. I still like the speakers when they work, but when they just randomly disappear from the app it's annoying to bring them back up.
Fortunately the issue typically only occurs once every several weeks. I tend to play my four speakers in one large group and for no apparent reason all of the speakers will stop playing (evening if connected directly with an Ethernet cable), upon further inspection I will find that all of the speakers have been removed from my app. I tried a number of ways to try and resolve this and Sonos support has been totally useless and actually are frustrating to deal with. I am not sure how knowledgeable most of the support staff are, but it's pretty apparent that they use some in-house script in their responses which in all of my experiences have been totally of no use. They will ask you to do things that make no sense like checking your wifi when you have the speakers hardwired directly with an Ethernet cable.
Anyway, back to my particular issue. The only way that I have found to resolve my issue to add at least one of the devices back. That will bring the speakers back, but still doesn't allow the playing of any music. The next thing I have to do is turn off the group and go to single speaker play. Once I have the single speaker playing I can then restart the group play function.
I have explained this to Sonos support more than once and they do nothing other than suggest some nonsense or close the ticket.
UPDATE 4/8/2018: I am very pleased that SONOS has finally updated their software to support Audible. I prefer listening to books and learning something new as I do other activities, rather than other background distractions. These speakers just keep getting better and better.
Now, if SONOS could just figure out how to address my speakers from losing wireless connectivity and disappearing from my SONOS menu. I still don't find the standard troubleshooting tools for fixing this issue useful at all and it's definitely not a router issue which is SONOS support scripted answer. I have many other IOT devices connected to my home network and none of them encounter this issue.
The only way that I have found to resolve this is to unplug the electrical cord from the devices and then re-attach it. Unplugging it the cord from the outlet has never worked for me, but unplugging the cord from the device has always corrected my connectivity issues oddly enough. I have raised this issue with SONOS support, but they've been unable to provide me with a plausible solution as of yet.
There are a lot of positives to say about these speakers, however they do have their limitations and I would not say that they are audiophile quality. That withstanding, these little speakers have excellent sound quality and are extremely attractive.
The sound is the best I have experienced so far when it comes to wireless speakers and many wired speakers. However, things are changing fast and there's new competition out there and more coming including Apple, Google, the new Echo plus and others. I don't know how those might compare. There's also the new SONOS ONE with an integrated Far-field voice and Alexa. But alas, still no analog or HDMI input interface to input sound from other sources.
A key reason I went with the Play:1 was the anticipated integration with Alexa which is finally here - YAY!. The initial functionality is a bit limited, but a really good start in my opinion. Trying to get Audible to play through the Sonos speakers is a real pain. I am waiting for Sonos to add Audible back into their supported services line-up. I haven't done a lot so far with the Sonos:PLAY 1/Alexa integration, but what I have used thus far is a great enhancement and serves many of my needs (with the exception of Audible integration). This assumes you're into Alexa integration with other devices or want Alexa to play music through your Sonos speakers. One thing I should mention even though this isn't a Sonos issue, but I have an Alexa Dot placed next to one of my Sonos Play:1 speakers and often when the Sonos is playing, the Dot doesn't respond. I have been able to correct this for the most part by moving the Dot about 8 to 12" from the speaker. This seems to address things fairly well, but not 100%.
If you are using a Google Home ecosystem, then sorry as they are still not compatible. I am not sure if Sonos has any plans for eventual compatibility with the Google ecosystem. I personally believe that such an integration would be a great enhancement a a great selling point for Sonos as you can do some things with Google that are not yet possible with Alexa (e.g., playing YouTube content).
It's easy to get started, you'll first need to add and enable the Sonos skill in the Alexa app and run dicovery. You may need to rename your speakers if you happen to have named them based on the room they are located in on a name that matches something already having that name in Alexa.
The Alexa voice services and skills that have been included so far seem to be limited to playing and pausing/stopping your speakers, adjusting the volume, asking Alexa what's playing and having Alexa play other music through your Sonos speakers and grouping the speakers into a group with themselves or other smart devices. My favorite so far, beyond the basics, is grouping multiple Sonos speakers together. This is a really nice touch. I personally love the speaker grouping function and use it all the time.
There are probably other functions, but these are the ones that I have used thus far and I am sure that Sonos will continue to add new capabilities. I hope that support for Google Home and Siri will be included in the future despite the fact that my heart currently belongs to Alexa.
Now if you don't have Sonos PLAY:1 speakers already, then I would suggest that you first evaluate the new SONOS ONE speakers that have Far-field voice integration. I am still disappointed that the new speakers didn't add an input interface (such as an analog input) for other devices. I am still puzzled why Sonos doesn't exploit the Ethernet input on the device for this. While maybe not ideal for many, it would have been an improvement. Something that I haven't tried yet since I don't have one, but may be possible is to stream an Amazon Fire device through the Sonos speakers. If anyone figure this out, please let me know.
My issues have been minor for the most part. The most annoying problem that I have had is loss of wireless connectivity. I have never found the standard troubleshooting tools for fixing this issue very useful. The way that I have found to resolve this is to unplug the electrical cord from the devices and then re-attach it. Unplugging it the cord from the outlet has never worked for me, but unplugging the cord from the device has always corrected my connectivity issues oddly enough. I have raised this issue with Sonos support, but they've been unable to provide me with a plausible solution as of yet.
I would like to mention my experience with the seller I used despite the fact that I shouldn't do this in a review (sorry...), World Wide Stereo. I did have an initial issue with my order. However, World Wide Stereo reached out immediately and was more than generous in rectifying the situation. They exemplified themselves in their commitment to customer service and satisfaction in my situation, Given the service I received, I recommend them and would not hesitate ordering from them again.