Top critical review
Poor product and bad customer support. Don't buy.
Reviewed in the United States on October 14, 2016
After owning a Roku 4 for 4 months, I'll share my experiences.
The Roku 4 worked fine for the first 3 months and I was happy with it overall. I wanted a 4k streaming device that supported multi-channel audio. I also wanted a platform that had the widest range of compatibility, so the Roku 4 fit the bill. The menu and controls were more responsive than my smartTV (Samsung from 2013). Netflix and Amazon Prime worked well without any probs. The remote is just ok. I don't like the dedicated channel buttons, especially since I don't use rdio or sling. It would be nice to be able to configure those for channels I actually use.
Starting last month, my Roku 4's fan started running constantly and making strange noises that I could hear 2 rooms away. I thought other reviewers were exaggerating about the noise, but it is LOUD. I contacted customer service to report the issue and worked through their suggested steps of rebooting the thing, unplugging it, resetting it, and plugging it into a different power outlet (c'mon, really???). After troubleshooting for an hour and getting nowhere, tech said that the sound was "normal". Later, I found out that some Roku 4s were shipped without a thermal pad between the CPU and heatsink, which resulted in the loud fan noise. I spent another 45 minutes with customer support to RMA the device. They said that they would send me an e-mail with shipping instructions and I would get a replacement after I sent my device back. I'm used to RMA processes where the manufacturer puts a hold on my credit card, sends me a replacement device, and releases the hold after I send the defective item back, so I found the idea of not having my streaming device for 10 days very inconvenient, especially since the manufacturer was at fault. It was moot anyway, because the shipping instructions were never sent and I am too tired to waste my time with Roku support again. Anyway, now the Roku 4 is shutting down randomly and also freezes up almost every other day.