Top critical review
I LOVE THIS MONITOR, but the problems are too much
Reviewed in the United States on January 16, 2018
I Love this monitor! I'm not even joking. I never want to switch away from it, but seriously, don't buy it. If I could get my money back and buy something else, I seriously would. When I first got my monitor, it worked perfectly. 2 months pass, and problems spring up. My monitor would flicker with slight movements. At first I thought it was the cable. So, I replaced it, but that didn't help. I then figured out that ASUS had a special cable for this monitor because it's such a beast. Seriously, at 100 htz and that resolution, it's insane technology.
I then email customer support asking if I could get a replacement for the cord. Not only was I denied, but I even asked if I could just buy one. Because I was willing to pay to get the original cord that should work properly. I was told in no way could I even buy one from them. I went through multiple people and nobody would help me.
I then went online, figured out exactly what I needed and through trial and error, I got another cord and figured out that wasn't the problem. The screen would flicker with slight movements. Not wiggling my cable, or desk, but simply something seemed to be loose inside, but it worked perfect with hdmi, but if I was going to use an hdmi, I might well spent $600 less and bought the same thing at 60 htz with a million less problems. (Oh yes, the problems get worse)
Another month after that, i end up having a weird screen flashing with or without Gsync. I had learned how to make the monitor not flicker as badly, but another problem rose where the top of my screen would change brightness while flickering. It was noticeable enough for me to get worried. I had spent over a thousand dollars on this monitor and it was obviously faulty.
I contact customer support again. Through many people, each one told me I'm screwed and theirs nothing they can do.
So, here I am spending hours figuring out how to fix it. I never did fix it, I just figured out how to deal with it. Now it's been about a year with it. I've been in contact with customer support enough over the year that I had gotten sick of it and given up. I haven't contacted customer support for months now because I just lost hope in them helping me.
I've come to see many blogs saying the same thing about this monitor as I did. Everyone loves it. Don't get me wrong. It's beautiful, but for the price I paid, in no way did I want so many problems. It sucks because the flickering at the top has gotten a little better, but my screen flickering on and off has gotten worse. I'm just waiting for the day it eventually flickers and never turns back on.
I've spoiled myself with such a luxury monitor. the next monitor I buy will be this size, with this resolution, but it will not be this monitor. I've had many good experiences with ASUS, and surprisingly, this is the one and only/ worst experience I've had with there equipment. Seriously, a lot of people have serious problems with this monitor after a few months. It's kind of a gamble whether you get a working one or not. I had absolutely no problems with my monitor until 2 months of owning it and it only got worse.
I love and hate this monitor. You may ask why I haven't switched. Well, that's because I can't really find anything of this quality. It really is a spectacular monitor and I've made every friend whose seen it drool at its glory. The flickering isn't something that is so often that it's unusable. It never happens while gaming because it requires movement of the monitor for it to flicker. Like stepping to hard on the ground, or knocking the desk, moving the mouse pad (weird right?), or other odd ways to make it flicker, but it rarely happens in critical gaming moments.
The amazing resolution, the beautiful curved screen, the everything about this monitor is simply sexy as hell, but when you pay this much for a monitory, you should not be dealing with so many problems. ORRR if I ask for a freaking video cable that costs you barely a dollar, please for the love of god, send it to me. Or at least try to help me out here. Customer service for this monitor is the worst and many people online can tell you about the unique problems each monitor has. This monitor and I seriously have a love hate relationship.
I usually only review products that absolutely astonish me. If something is worth a 5 star, I will go online and be the one person to tell you that it's a good product because I think on average, more people go online to write angry review than they do to go online and write good reviews. This is my first 1 star review on Amazon. Not only have I rated everything 5 star up to this point, I'm not even saying I haven't gotten bad or 1 star items before, but this is the one item I felt that a year later, a proper review about this should be posted. Because I'm not angry and I'd like to think I'm not bias. I thought an honest review to those who are about to spend over $1,000 should be warned that this product is known for its faulty quality and the customer support experience I had was not fun at all.