Reviewed in the United States on August 13, 2016
UPDATE --------- ALMOST A MONTH LATER
Well, it's going back. I wanted to really like it but it's completely unreliable and for $1000 + taxes I'm not going to be a beta tester. It gets stuck in places it didn't get stuck before and today it's stuck underneath a coffee table (see photo) and it's been there before. The app says "paused" and when I hit "resume" it just spins and goes back to pause. From what I gather, a sensor must be seeing the black of the legs of the coffee table and think it's a void and stop but if it maps the room it should know that's not the case. Dyson person told me it starts from scratch everytime when mapping the room.
I notice that the listing for the same model but at the correct retail price shows glowing reviews of people who got it for free from Dyson via Amazon, I wonder if they would feel the same if they had to shell over a grand for it.
Maybe I'll give the 2.0 version a try but for now, it's back to the Dyson upgright.
UPDATE ---------- A WEEK LATER
Aug 18, I've had my 360 for a week now and it seems to perform much better following their software update (granted the app is still strugling and refuses to check for updates on the machine through wifi).
Today I programmed the 360 to start cleaning at 10AM, it was running on the new "quiet" mode as opposed to "MAX". It cleaned for pretty much 90 minutes before going back to recharge and picking up where it left. I have attached the final cleaning screen showing the space. Note that white space is either walls or furniture such as sofa. In typical fashion if I was vacuuming myself, I placed the chairs on the table and made sure nothing was lying around. The bin was full afterwards and I have the Dyson set up to clean twice a week (no pet). Given the better performance since the software update I am giving it 4 stars (I don't believe this type of device at this price is really worth 5 stars, unless it placed my chairs on the table by itself, and also cleaned windows). I have 2-3 weeks before my return window expires so I will keep you posted.
Ever since Dyson announced it I have been waiting for it to arrive. I owned multiple Dyson products and for the most part I've always been happy. I tried a few robot vacuum, Neato, Samsung, Roomba, none were doing what they were supposed to. So at $1100 ($999+taxes) I had high hopes for this one. So far it's a mixed bag of feelings. Here is my early review.
Day 1
Great packaging, only 3 pieces; Robot, Dock, Power Cord. The rest is the manual.
For me it was easy to set up. Downloaded the app, connected to my wifi network and there it was. My first major issue? For $1000 it only connects to 2.4ghz not 5ghz, it's pretty lame. Charged it overnight.
Day 2
Head for the gym early and decided to hit start and see what it would do while I was away.
Came back two hours later and it had cleaned for 40 min and got back to its dock to recharge and informed me it would continue once it was charge (my apartment is about 1200 sqft)
When it did resume cleaning I was at work and I got a message that a "fault with my Dyson 360 Eye has been detected"... great.
When I got home that evening it was stuck in a corner of my foyer where the walls are painted a dark color. I think for lesson, 360 Eye can't see in the dark (though it was daytime when it got stuck).
Through the app that evening I am trying in vain to run a software update, impossible. Important to note that I have it set up to auto-update and it is on my wifi since I get to monitor it from the app. Just says "Network Error - Unable to send or receive data". Now here is where Dyson did something pretty awesome. Most product these days (Cameras, etc), when you have to update them you need to download some app on your computer, connect with a USB cable, run the update, etc... NOT so much here. Remove the back cover and filter and you have a typical USB connector, the same your computer would have. Grab a flash drive, download the update from Dyson (Hello? where is that, make it easier to find Dyson). Once you've loaded it onto the flash drive, plug that drive to the 360 Eye, press and hold the button until pink colors appear and leave it alone. It took maybe 3-5 min and I had my new update (11.2.0.10) which now shows up on the app as updated, but still, I can't try to run an update.
What's new... Now you get a battery status on the app, you can also toggle very easily between MAX suction and QUIET mode (not really quiet, but not as "sucky"). What a difference. Before this update, the battery would run out at 40 min or so. As I am writing this review, it's been cleaning for 70 minutes and still has a ¼ battery left. It's also cleaned ¾ of my home.
I am still not sure if I will keep it, one issue I have is that if you place it somewhere yourself to start cleaning and not starting from its base, the robot goes back to that spot to charge (where there is no charger) even passing by its actual charger???? I will give it one last chance and see how it does.
I should also mention like others have, the bin is small, smaller than the Dyson handheld devices and it just fills up way above the MAX line, it also stuff everything to the front and covers the filter, sucking less.
If this robot was $500-600 I would have given it 4 stars, but at over a grand with taxes (direct from Dyson), it's 2-3 at the best.
