Top critical review
Good reviews, but unfortunately, they didn't work with my mulit-access point wifi system
Reviewed in the United States on March 20, 2017
I did research, read favorable reviews, but am still disappointed with these speakers. I bought 4 because they were supposed to network and allow me to have house-wide music. The issue is they fail to stay connected. They drop out into silence, either one speaker at a time or all together. They may also stuttering or have asynchronous play. When they stutter, they connect/disconnect so that the music sounds like it has a speech impediment. When asynchronous, one speaker will be half a beat behind the others. I've checked the wifi signal strength, which is always 5 bars. I've tried switching rooms for each speaker to no effect. Some evenings they are great, but most there are drop outs, stutters, and off beats. I contacted Libratone tech support (see advice below), They were very dedicated and helpful, but unfortunately they were not able to solve the issues. Note that this took a few weeks of testing. I then tried to return them, Libratone could not take them and Amazon's return period expired. Libratone wrote a helpful note for Amazon to document our efforts. Although, Amazon agree to take the speakers back, they charged a $225.00 re-stocking fee. I discussed it with Amazon, they have no interest in understanding this. It is not worth dealing with Amazon. If I were to repurchase, I would buy directly from Libratone's web site. They are dedicated to customer satisfaction if you give them a chance.
Warnings and Advice:
- LIbratone is still working on the many different WiFi configurations. Some work well, others less so. Be sure to test yours thoroughly in the first week. If you have any issues CALL tech support ASAP. They can help.
- If you contact Libratone Tech support, call them, do not use their e-mail address. They are fairly responsive to the phone, but not at all via e-mail.
- I've seen that Libratone frequently comments, "if you're not satisfied, we will make the refund happen," At first, this was not apparent when I was working to return the speakers through customer service. However, after contacting Mike Culver, Libratone's President, it was clear that they stand behind their product and customer satisfaction statement. I received a full refund.
- If you decide to get these speakers, do not buy them through Amazon. If you have issues, Amazon will charge you about $50-60 restocking fee, per speaker if you go over the 30-day return period. It will take you at least 30 days to try to resolve issues.