Top critical review
EVEN DEFECTIVE TV RETURNS ARE AT BUYER'S COST w/ RESTOCKING FEE!!!
Reviewed in the United States on March 6, 2017
The "1 Star" is for the quality of the Vizio D24-D1 TV but I would give the seller "0 stars" if I could for blatant omission of their horrendous return policy. I received this TV late on March 2, 2017 and set it up the following day. The picture was muted, colors were diffused and it is of very poor quality overall. I have two other Visio TVs and both have much better pictures and have lasted several years. After making every display adjustment possible - and then resetting it to factory defaults and starting again, the colors are poor and the display is very dull looking. So, on March 4, I initiated a return and sent the seller - MEGARETAILSTORE - an email asking what my return costs would be as there was nothing indicated. Today, 3/6/2017, three and a half days after receiving the product, the following email was received:
"You are responsible for return shipping and we recommend using a carrier service that provides tracking to confirm delivery. Once the item is received, we will initiate a refund of the item price -15% restocking fee. Open items may be subject to a 50% restocking fee if they do not have original packaging."
I have all the original packaging but this return will cost me significant shipping fees PLUS $25 to $82 restocking fees (and I'm at their mercy as to what they consider returning it correctly). This is outrageous when the product shipped to me is defective. I am sure the TV I received is not the same that others received as both Amazon and internet independent reviews, state that overall this is a good product with a great picture. I am expected to pay a minimum of $50 (up to $100) to return a $164.01 product that does not work. How does this get resolved in a way that is reasonable for everyone? I have no clue and likely I will be stuck with a TV that is not usable.