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The Tado app needs some work but it's reliable enough. Thermo feels a bit clunky for the money. Only really use them as apparently you must do so for best performance. Not entirely sure there's any point given that you can do everything through the app but most Tado documentation doesn't really give explicit reasons for needing both a smart thermostat AND smart TRVs. Tado email support is pathetic but they're good if you call them up.
I really like it. Works fine and is very accurate. It might take a bit to install and do the settings, but once you figure out how Tado works then you’ll love it. I recommend to read the instructions and make use of their online chat. They will help you with everything you want to know about how the Tado gadgets work. If you want to activate the Auto-assist feature then you’ll have to pay a subscription of £2.99/ month, but you don’t want to pay you can use the Smart schedule feature. I’m not disappointed I’ve made this purchase.
The thing about tado is that they have a feel of a small company that is trying to improve, the app and software is regularly updated and their helpdesk is not bad, which in itself is a rare thing. It's not cheap but like that it is non-google as I think I give google enough info already!
The only downside is their manuals and installation guide - they have a questionnaire so they send you the right manual, if that fails you have to call up - give people a backstop and put all installation guides on line. If you have circuit breakers and an existing thermostat you can do the installation yourself.
I have replaced every radiator valve and underfloor heating thermostat in the house. I did it myself and it was extremely easy. I hated the idea of the heat coming on even if we weren't in the house, and this is not a problem anymore. Hopefully our electricity costs will come down soon because underfloor heating is expensive (was already installed when we bought the house and I had no idea how costly). Alexa integration is ok, because Alexa is only ok (my partner's decision to buy, not mine - she drives me completely insane).
I would not recommend anyone to buy this system. Although it generally works quite well it is missing a basic and fundamental feature which is the ability to control home and away modes. It uses geofencing (location from your phone) to detect when the last person leaves the house and switches the heating to "away". However you you cannot turn the heating back to "home" unless you actually return home with your phone. There have been hundreds of complaints to Tado about this missing feature but Tado does not listen to customers. They are more interested in raking in subscription money by making you pay for useful features.
Purchased to cover our living room which did not have a TVR, works really well and looks smart on the wall. alexa integration was easy to setup and now "Alexa set living room heating to 20'" turns the heating up to 20 for 1hr perfect. Combined with all the other TVR's i belike we are using less gas but time will tell.
Superb temperature control- gone are the days of overheating or over coola by your house (controls temperature to within 0.1C!). Geofencing to detect when you’re home and when not, saving you money and always coming back to a warm house, radiator valves to control each room independently, so having the ideal temperature & schedule for your living area, bedroom etc without having to install dedicated multi zone heating. Simply amazing!
Aesthetically good and works brilliantly. Internet bridge connection to router just a plug in and 2 thermostats( upstairs and downstairs) replaced two older wired thermostats. I followed on line instructions for thermostat connections and was straight forward. You can arrange for a professional to do this. Everything working great and the app on phone/tablet is excellent.