Top critical review
Great products, worst customer service. $500 warrantied paperweight.
Reviewed in the United States on December 4, 2017
I'm a Samsung guy, or at least I was until their I had to interface with their Customer Service Dept. Over the last few years, I bought 3 Samsung phones, including their Edge, I bought their Tab A, the S2 Gear watch, and a total of 3 of their Galaxy Tab 3 tablets. Because of my disability, they hung up on me when they figured I couldn’t speak fast enough or clearly enough for them, and they were calling me to ask how their Customer Service did!
I spent days calling them, telling them I bought 3 of the Tab 3s direct from them, and that while 2 worked fine, 1 would lock up when I attempted to use the S pen and also wouldn't recharge. They were going to charge me shipping to send it back for repairs, but a different rep didn’t charge shipping. After some time without my just purchased tablet, they fixed the recharge issue, but didn’t fix the S pen issue. It's not worth recontacting them because I wasted days on the phone with them over an issue with a preordered product.
To top it off, one daughter told me the wireless has gone out on her Tab 3. I told her not to waste her time trying to get Samsung to honor their warranty. The other Tab 3 is great. All of them are under warranty still, but it just isn’t worth fighting their Customer Service. They seem to be counting on it. Lesson is, if you have to buy Samsung, don’t buy it direct from them… buy from Amazon or someplace allowing exchanges on new products. When it came time to get a new phone, I got my first cell phone that wasn’t a Samsung.