Top critical review
THE FITBIT VERSA IS A PIECe
Reviewed in the United States on December 8, 2018
The Fitbit Versa is a piece of junk. I have ample evidence for that harsh statement which I will herewith relate. I bought my Versa early in 2018. By the fall of 2018, it had become inoperable. I tried in vain the fixes provided on their website and by phone. Fitbit replaced it on warranty. However, the replacement sent to me was also inoperable and did not respond to the same suggested fixes. Fitbit sent me yet another watch. This one did work. However they sent me the watch face without bands. Of course, I had the original bands, but trying to install them on the watch proved extraordinarily difficult. After numerous tries by both my spouse and I, I called Fitbit and asked whether they could send me one with bands installed. The representative simply told me that they couldn’t do that. Since I bought it online, my only recourse was to go to a dealer where I hadn’t bought it (Costco) and ask for help. To their credit, they installed the bands for me (it wasn’t easy for them, either). So now I am on my third Versa which I have had for a few months, and its battery charge decreases quickly, and green lines obscure the clock face. I suppose I could go through the warranty replacement process again (including finding a creative way to get the bands on, but I have no appetite for it. I’ve written off the two hundred dollar cost to experience, and my only satisfaction is to suggest to other potential consumers not to repeat my unfortunate experience.