Top critical review
Almost worthless when used with a laptop
Reviewed in the United States on November 8, 2018
When using WH-1000XM3 headphones connected by bluetooth on my 2018 Macbook Pro, the ambient sound stays on even in the noise cancelling mode, to the point where it is actually worse than no noise cancellation at all. I connected the headphones to the app on my phone and lowered the ambient sound settings, and it worked, but only on the phone. When I re-connected to the Macbook I got the same issue. When I connect to the Macbook via the headphone jack, I do not have this problem. But I don't want to be tethered to the headphone cord. I did all the trouble shooting stuff in the manual and online, and tried to contact Sony support. I was unable to do this via chat or email because Sony does not recognize this model number. When I called they had me go through all the trouble shooting I had already done and then said I need to download drivers from Apple. There are no such drivers. The Macbook is entirely up-to-date on all its software and firmware. Also, the ambient sound is being detected by the headphones themselves. I can block it by cupping my hands over the ear cups, but it's hard to type that way.
UPDATE: After three months trying to get an answer, I'm told that the headphones are not supposed to work with laptops or desktops. Huh. That's funny. When I read their ad copy on this page, it didn't say WILL NOT WORK WITH DESKTOP OR LAPTOP COMPUTERS (It's still not there.) Also, you'd think the design would be a little more sleek if they were intended to only be used by people with phones. I can't imagine anyone running or biking with these on.
This is pathetic and unacceptable. I want to return these but more than 30 days passed beforeI found out that this was not a bug and not a feature. If this was an Apple product, there would be several class action lawsuits and stories all over the internet.
(also, what that rep said about bluetooth was utter b.s. It doesn't work that way.)
UPDATE UPDATE: I read on the Sony site that the company was replacing these headphones with ones that worked if you called support and gave them the serial number. So like a fool I called support. After several minutes, the person on the line came back and tried to lead me through rudimentary troubleshooting (which I've been doing since November [see above]) and then he went away and came back and said there must be something wrong with my laptop, and then when I pointed out that people have had this same problem on different laptops and desktops, he said, and I kid you not, that the headphones are NOT GUARANTEED TO WORK WITH THIRD PARTY PRODUCTS, and when I pointed out that wireless headphones are pretty useless if you can't connect them to a third party product, he said that Sony has NO RECORD OF EVER SEEING THIS PROBLEM. This particular support person also had the very annoying verbal tic of beginning each of his sentences with "actually," followed by something that wasn't true.
This product should not be for sale.
May 12, 2019 Update: Got tired of waiting for a fix. Bought new headphones. Cheated out of $350.