Top critical review
Horrible Warranty Support Service. Still waiting after 1 month
Reviewed in the United States 🇺🇸 on December 19, 2019
Still having problems!!! The original computer I purchased from Amazaon was sent into Dell Repair two times (as discussed in the previous entries below). Dell finally decided to replace the computer than have me wait a long repair time for a backordered part. I received the replacement computer and found out that Dell replaced the brand new purchased computer with a "Certified Refurbished" (used) computer. Aaaaaaargh!!! I Can't Believe It!!! Duped by Dell again!!! In addition the "Certified Refurbished" computer was defective. The keyboard backlight did not work. How can it be "Certified..." if it is not functioning properly? I tried brightening the backlight just to see if it was turned down, I tried to see if there was a way to turn it off and on. No matter what I tried, still no backlight. I called technical support, again. The computer is being sent back to Dell Repair again. This will be the third time. The computer(s) have spent more time in shipping process and repair than I have had it in my possesion. There should be some kind of law against this kind of customer service. I tried to have faith in Dell's repair process. But it has taken soo long that the time has passed for me to get a refund from the Amazon vendor. So now I am stuck with a used, scratched up computer (certified refurbished) in place of the brand new computer that was originally purchased from Amazon. Now it is too late to return the computer back to the Vendor for a full refund and I am stuck with a Dell Piece of Junk Chromebook.
Problems continue to persist with this Dell Laptop Chromebook. To see what the problem is read the 1/14/20 update below. The item was sent to Dell Warranty repair. Dell repair said that they cleaned the system, ran the system tests and said everything was good. When I received the computer everything was set back up and the same problem persisted. After talking with Dell repair, I had to send it into repair again. I am currently waiting on a forever hold as the part they need to replace is on backorder for a month. Dell said they would go ahead and replace the computer, but I have not heard from them to move forward with the replacement process. The Dell warranty support agents are a contracted out-of-the country foreign speaking company. Most of them do not write or speak english well enough to understand. The are very strigent to their policies and procedures and will do very little to better serve the customer. I have had to contact warranty support over 10 times about this issue and still the problem persists. Don't buy a Dell, they are just not as reliable and customer service oriented as they used to be. STAY AWAY FROM A DELL!!!
Not a very happy user. I'm tempted to return the product and get my money back. I have sent it to the manufacturer to see if they can fix the issue. The issue is that when the fan turns on, computer errors start to happen. When the computer is connected to a bluetooth speaker and in tablet mode, the fan starts to run frequently, this causes the bluetooth connection to crackle, cut out and even stop working. At the same time the computer programs in use slows down, stutters and even freezes up temporarily. This is a very annoying bug. It appears the fan is causing some kind of interference issue and/or the processor is overheating and the fan is unable to properly cool the processor. I don't even understand why an intel i3 processor would even be overworked with with a Chrome Operating System. I think something is seriously wrong with the motherboard, processor and/or fan on this computer. This would constitute a major hardware issue. I would expect better performance from a Dell computer. Now I have to wait, who knows how long, to ship the computer back, have the problem repaired and returned. The manufacturer states that this will take 7-12 days
Original review December 2019:
This is a great laptop with all the features of an upper end computer. The price they charge for an i3 processor and an excellent display is a great deal. Chrome OS does not really need this much of a processor, but more processing speed is always good. As Chrome OS becomes more processing and memory intensive in the future, having the better processor always helps. Chrome OS is just as good as any other operating system. So far I haven't found anything that this operating system can't do that other operating systems can, it is quite versatile. One concern I have is that the speakers on the laptop are mediocre at best. There are no adjustments in Chrome OS that allows you to adjust the finite sound components to improve the sound quality. The bluetooth feature easily connect to speakers. The only other thing I wish this laptop had was a camera on the keyboard side of the laptop so you can look at the touch screen while taking pictures. It is a heavy laptop for its size so you cannot hold it comfortably in one hand while using the touchscreen in the other. Great computer I highly recommend it.