Top positive review
Great upgrade to Panasonic Plasma; of dubious value over LG C9 (and "solution" to muffled sound)
Reviewed in the United States on March 13, 2020
We had a 10-year old Panasonic plasma that was getting a bit long in the tooth. I wanted to go to a 4K display, but was concerned about losing the black levels that plasma is known for.
Was totally blown away, though, by the LG OLED picture quality. HDR content in particular is just stunning. The blacks are truly inky, and the contrast is amazing. From a pure PQ standpoint, I am completely satisfied with my purchase. Further, the image processing is excellent. I was concerned about having to mess with things when watching sports versus movies versus TV in a way that we never had to do with plasma. But quite frankly, after having set the LG on the cinema preset, that's good for like 95+% of our viewing. If I remember, when watching sports I do change it to the sports preset, which gives a slightly better "look."
Further, viewing angles are just as good to my eyes as plasma is. And I'm aware that QLED is brighter than OLED, but OLED is more than sufficiently bright for our purposes, even with the TV being installed in a room with lots of windows. When the western sun is coming through the windows on a sunny day, we will lower the blinds (the TV is in a corner facing outwards in the same direction that the sun comes in), but that's more because the sun is blinding than the TV not being visible. Much, much brighter than our Panasonic plasma.
Now, some other considerations:
(1) The remote is awful. Just awful. I have no clue why people like this remote. We hate it. That said, we don't use it. Our Roku box remote can turn the TV on and control volume, and frankly that's all we need.
(2) We don't use any of the smart features. Don't even have it connected to our network. I'm happy to report that you don't have to do this (just skip this during setup), and the TV doesn't nag you. The smart features are missing some channels that Roku has, so I don't see the point of using the LG's built-in smart features, particularly since the Roku remote, which is so much better, can control this TV.
(3) Setup was a bit more complicated than it should be. It's been a while since we've purchased the TV, but I recall being frustrated, particularly since I also recently purchased a Vizio TV for my mom, and that was child's play to set up. The LG is not difficult, mind you, but don't necessarily expect to breeze through it.
Setup in this context means both connecting the base to the TV and going through the initial setup of settings on the TV in the guided walk-through. Both are more complicated than they should be.
(4) We purchased the E9 over the C9 for aesthetics and sound -- note that the image processing capability and the panel are the same on both (the B9 has the same panel, but slightly worse image processing capability apparently). In hindsight, I probably would go for the C9. Two reason.
First, we have our E9 positioned in the corner. Yes, when you go and look at the TV from the side the profile is stunning in thinness as compared to the C9. But, we never go look at the TV from the side. We see a giant slab of TV with minimal bezel, no different than the C9. So in day to day aesthetics, the E9 doesn't give you anything over the C9.
Second, while the E9 has better sound, particularly more bass, I can't say that I'm wowed in any way by the sound. We decided to get rid of our Zvox sound bar (which we had used with the Panasonic), and while I don't think the E9 is any worse than the Zvox, I'm not convinced that the premium of the E9 over the C9 is worth it sound-wise, either. That is, I don't perceive any noticeable bass from the E9, and can't imagine the C9 being much perceptibly worse in this respect.
(5) Finally, the "solution" to muffled sound. When we first got the TV and started watching various programs to try it out, both my wife and I were very disappointed in the sound. To the point that we were thinking of returning the TV or hooking the sound bar back up. It was that bad. The sound was truly muffled, and hard to understand.
Well, there's a piece of plastic "tape" covering the short in height speaker grill just under the screen. It's difficult to see. Unlike all the other plastic covering various parts of the TV, there was no little blue tab making it clear that there was something there to pull off.
If you're suffering from muffled sound, I can almost guarantee you that this is the problem. Look closely at the sides of the grill for the plastic tape, and remove it. Once the grill holes are uncovered, the sound miraculously recovers!
Overall, I'm very pleased with my purchase, but if I had to do it again, would definitely go for the C9 . . . the E9 is just not a meaningful upgrade over the C9.