Customer reviews
Average Customer Review

1,084 of 1,109 people found the following review helpful
5.0 out of 5 stars GREAT Smoker ! Make the following improvements......, November 16, 2013
By 
NP Diver (Florida)
Verified Purchase(What's this?)
This is a great smoker and I agree with the other buyers that for the money, you will NOT find a better quality smoker sold by an EXCELLENT company with great customer service. I made the following improvements that were recommended by previous buyers, and I included some pictures. I highly recommend these improvements!! 1) Fill the flame disk bowl with a 7 pound bag of small LAVA ROCK (Home Depot) and then place the wood on top of them. 2) Buy 4 SMALL casters at LOWES and install them. There is plenty of place on the bottom of each leg to get 3 screws in. What a difference in moving the smoker around. 3) Get a pack of Weber DRIP PANS, 7.1 x 11 inches, and 2 inches deep, and gently push them in to the original opening for the water/drip pan. You increase the water capacity and the dripping surface, and it's so much easier to clean it up.
Now go out there and start smoking!! Have fun !!

182 of 189 people found the following review helpful
5.0 out of 5 stars After my modifications, it's the best! See my pics!, September 26, 2016
By 
areacode
Verified Purchase(What's this?)
I've had this smoker for a year now and Im still very happy with it! It took me months to decide on a smoker. I had finally settled on this one. I decided on the version with a separate door for the wood chips so that I don't get massive tempature drops when adding wood. I learned many tips from other reviews on modding the smoker, here's what I did:

I want to move the smoker in between uses and there was no easy way to do it. So I added some simple swivel wheels. The legs didn't seem as stable as I would have liked while rolling it around so I had to reinforce them. I got some metal cut and fitted the pieces in between the legs. Then I spray painted the metal panels black, predrilled holes in the legs and secured them with rivets. The metal panels also helps with controlling the flame when it's windy outside. In my opinion this is how the smoker should come from the factory. I noticed other people build brick wind barriers but I wanted a more elegant solution. Check out... Read more

11 of 11 people found the following review helpful
1.0 out of 5 stars Fail - Burner/valve system damaged unit, lucky we detected open burning gas line., July 16, 2017
By 
DIYisfun
Verified Purchase(What's this?)
Masterbuilt Please Advise - Catastrophic Burner Fail -
Received Xmas 2013, used about 6-10x/year, not a lot of use. Went to use this year and suffered a catastrophic burner fail. Smelled the rubber gas hose burning and rushed to shut off tank. Melted hose, knob, marred front bottom. Cooking that day aborted. Diassembled bottom of grill and saw NO solid root cause or pilot error for the failure. Bought new hose/regulator assembly from Home Depot and reassembled. Went to use today and encountered same problem of flame blow back from the lower burner tube entry towards the valve/hose. That's bad. Know that all parts are screwed to a location, same location. We were able to see this problem emerge/saw flame direction to go bad and there is no apparent means to adjust anything to avoid it. Smoker sets not use able and am looking to replace with higher quality unit. Would like to fix as snoker box is good if possible. Need advice please.

Update 7/19: emailed customer service... Read more

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