Our customer service hours are Monday - Friday 10am to 4pm EST

     Our main goal is to supply products at the lowest possible price while still allowing our employees to earn a living. We try to provide the best information we can about our products and help as much as we can but we are not a installer and cannot offer installation assistance.

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Customer Service Phone: 814-314-8855
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Contact this seller Phone:814-314-8855

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Deff Audio Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

We ship items out within 1-2 days of ordering. Items are shipped according to the estimated delivery dates listed on item page. We may ship Ground , Priority, Surepost or Smart post with FedEx or UPS and also via USPS. You will receive a tracking# within 24hours of your item shipping.

Privacy and Security

Privacy Policy

We do not sell your information or give it out free to anyone, anything you give us is simply to fulfill the order.

Your address details will be shared with our shipping partners simply to fullfill the orders.

Tax Information

Deff Audio charges sales Tax on orders from Pennsylvannia as required by law.

Q: Where is my package?

A: Please click the link below to check your order history and find the order in question and click track package.
www.amazon.com/gp/css/order-history/
In the lower right it will say shipment details which will tell you the tracking# and carrier name.


Q: It says Delivered where is my package?
A: Check with your neighbors or other household members if you still cannot find your package either call the carrier (UPS/USPS/Fedex) or reply to this message to open an investigation.

UPS 1-800-742-5877 or online at  wwwapps.ups.com/webClaims/create
Fedex 1-800-463-3339
USPS 1-800-275-8777  www.usps.com/help/claims.htm#domestic

Q: I didn't get all of my items?
A: Check your email' account sometimes we have to ship your order in multiple boxes when this happens we send an email with the additional tracking numbers.

Q: Can I change my address after I ordered?

A: No please ask to cancel your order if it has not shipped already and reorder. If your item has already shipped please contact the local post, Fedex or UPS (depending on tracking#) office to request the package be forwarded to you we cannot change USPS or Surepost shipments in route.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Returns

  • We accept returns within 30 days of date of receipt of item

  • Please make sure you have done everything correct in installation as Non-defective returns due to user error will impact your refund with up to a 20% restocking fee.

  • If you are returning because you changed your mind up to a 20% restocking fee may be charged and you must pay return shipping.

  • All items will be tested and inspected if you submit a claim of damage and the item works or has been tampered with a restocking fee of up to 50% will apply.

  • All accessories must be returned with item return as well as retail box in good condition.

  • Buyer pays return shipping on non defective returns. All returns will be tested and if found non defective or damaged by the customer no refund will be issued or a fee will be charged and deducted from the refund.

  • We cannot issue a refund until we receive your item back.

  • We cannot accept a return and exchange it for another item please return the item and repurchase the item you want.

  • We will provide a prepaid label to return your item if it is a non defective return the cost of that label will be deducted from your refund this fee will be made clear once we accept your return.

  • Any questions call us Monday - Friday 10am to 5pm EST 814-217-9867

Items returned as undeliverable

Occasionally packages are returned to us as un-deliverable. When the carrier returns an un-deliverable package to us, you will be issued a full purchase price refund (not including shipping charges).

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