Sunvalley Brands

Welcome to Sunvalley Brands, the creators behind of RAVPower, TaoTronics, VAVA, Sable, and HooToo. As the authorized seller on Amazon, please make sure you purchase from us or other authorized sellers to ensure you are receiving an authorized product.

If you have any questions about your purchase, please feel free to reach us directly at or 1888-456-8468 from 9:00am to 5:00pm PST and we will gladly assist you!

Have a question for Sunvalley Brands?
Customer Service Phone: 1-888-456-8468
30 days90 days12 monthsLifetime
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Neutral 0% 0% 0% 0%
Negative 2% 2% 1% 1%

- Orders Fulfilled by Amazon.

Amazon offers great customer service; you can easily return defective or unwanted products by following Amazon online return instructions step by step;

- Orders Fulfilled by SunvalleyTek.

1) Customer satisfaction is our No.1 priority. You can always reach us for any returns or exchanges by clicking “Contact Seller” in “Your Account > You Order” of your Amazon account.

2) Please always contact us first for the RMA # (Return Merchandise Authorization) and help to expedite the return process as quickly as we can. When requesting RMA #, please provide the following information: original order number, name of product, quantity being returned, & reason for return. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED BACK TO THE SENDER;

3) Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all the components, manuals, cables, and accessories are included;

4) Please return the merchandise within 15 days of the RMA# issued. Please mark RMA# on your package and send to the returning address that our representatives provide to you.

- Credit/Refund Issued
After receiving your RMA request, our customer representatives will decide whether a product needs to be shipped back or not. Therefore, credit could be issued before OR after our RMA team receives, inspects, and processes your return, really depending on different types of products.

You should be able to receive your refund within three weeks (maximum) after you shipping the package back; in many cases you will receive a refund more quickly than that. However, please note that it’s really up to your credit card company to determine which statement the issued credit will be reflected in.

- Restocking Fee may apply
Unless defective or damaged during shipping, a 15% restocking fee will be charged by Sunvalleytek for most products returned.

Contact this seller Phone:1-888-456-8468

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Sunvalley Brands Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

HOLIDAY SHIPPING:  Due to high volume, please place your order by December 11. (This is an estimate by the United States Postal Service.)

Please note that we don't ship items on Dec 25,26 27 due to the holidays.That means the order placed on Dec 24 will not ship until Dec 28.Sorry if any inconvenience and trouble.

Privacy and Security

Privacy Policy

Sunvalley Brands values the privacy of your personal data.

Tax Information

Items ordered from Sunvalleytek may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sunvalleytek through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification. 

Prior to 2011, all applicable taxes are already included into the selling price of the item and not calculated on a separate basis.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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