About TessanDirect

TessanDirect is international brand owner serving a wide customer base in home improvement, consumer electronics, and outdoor equipment. As a team, we are focused on delivering products and service purposed to build on the idea of better living through convenience, enhanced experiences, responsive customer care and affordability. 

Customer Service

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Tessan product and receive...

About TessanDirect

TessanDirect is international brand owner serving a wide customer base in home improvement, consumer electronics, and outdoor equipment. As a team, we are focused on delivering products and service purposed to build on the idea of better living through convenience, enhanced experiences, responsive customer care and affordability. 

Customer Service

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Tessan product and receive a full refund for ANY reason.

18-month warranty for quality-related issues

For 18 months after the date of purchase, 

we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND. 

Reminder: Be sure to use your product as directed.

Limitations

•Our returns and exchange service is limited to all purchases made from TessanDirect. If you purchased through a different retailer, please contact them directly.

(Unauthorized reselling of Tessan products is prohibited.)

•Warranty-related shipping costs can only be covered in the country of purchase.

 If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. 

 Alternatively, we can offer a 50% refund of the item's purchase price without the need to return.

•If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return. 

 Friendly reminder: When contacting us for help, be sure to have your Tessan product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.

Contact us

Email:  support@tessan.com

WhatsApp:+8615007573181

Read more Read less
Have a question for Tessan Direct?
30 days90 days12 monthsLifetime
Positive 99% 99% 99% 99%
Neutral 0% 0% 0% 0%
Negative 1% 1% 1% 1%
Count2517223,63410,223

Contact this seller

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Tessan Direct Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, Tessan Direct ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Tessan Direct values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Tessan Direct through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Tessan Direct may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Tessan Direct through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Leave seller feedbackTell us what you think about this page