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MilletsSport

At Millets Sport, we are passionate about sports and understand why people participate in sports. At the end of the day it is all about being competitive and enjoying the activity, whether you're competing against others or just against yourself. In fact passion, ambition, competition and the desire to outperform run through everything we do here, whether it is getting you the best products at the most competitive prices or giving you the best service before, during and after you shop with us.
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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Shipping Policies

Delivery is free on all items to US

We think that you shouldn't have to worry about your goods reaching you, and that delivery should be as convenient and as easy as possible. For that reason we use USPS, DHL, and other experienced couriers to enable us to get your goods to you via a method that suits you best.

For your convenience you can choose any delivery address, be it at work, home, a neighbour or somewhere else.

When your order has been despatched, we will send you an email informing you of the delivery method and a tracking number if applicable. If you are not around when the courier attempts delivery then they will leave a card informing they called.

In most cases delivery will be on Monday - Friday between 9am and 9pm.

Please allow up to 7 -10 working days for delivery (as your goods come from the UK)

Orders Delayed/Missing in Transit
We promise we'll do absolutely everything we can to ensure you receive your order within the time-frame specified.
Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.

All claims for missing items must be made within 21 days of the date of dispatch of your order.
Should your shipment be liable for customs duty, we cannot be held responsible for delayed delivery.

Standard Delivery:
In the event of non delivery, please allow 21 working days from the date of despatch before contacting us to chase a parcel.

We'll then contact our courier to investigate and locate the parcel.

Items are classed as missing in transit by our courier if they haven't been delivered within 21 days from the date of despatch.

At this point we'll ensure replacements are sent to you immediately upon receipt of a signed lossage form.

Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 21 working days.



Privacy and Security

Privacy Policy

Privacy statement

Millets Sport


Tax Information

The seller is responsible for declaring the correct tax on all goods sent to the US. If the order is under $800 in value it will not attract import duty.

Sales tax is not separately calculated and collected in connection with items ordered from Millets Sport through the Amazon.com unless explicitly indicated as such in the ordering process.

How quickly will my order get to me?

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Returns & Refunds

Returns and Refunds
We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

Our no quibbles returns policy means that if you're not 100% happy with any item we send to you, we'll happily exchange or refund it for you.

When you receive your item you have up to 14  days to change your mind and send it back to us.

We'll exchange or refund all items which:
-Are returned to us within 14  days of receipt.
-Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return and item
Refer to the information on your dispatch note.

You'll need to pay the postage costs to return your parcel.
We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us and also a receipt of posting. If you have any enquiries about returning your item(s), please feel free to email us via the Amazon platform.

Exchanges
Currently we do not offer exchanges. If you are not satisfied with your purchase and would like a different product, please return the item for a refund and place a new order.

Refunds
We'll instruct Amazon to refund your order on receipt of your returned order.

We try our best to process all refunds within 48 hours of receipt. When we've completed your refund, we'll send you an email to let you know.

Faulty Items
If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

In the event of receiving a faulty or wrongly sent  item, we will refund your reasonable return postage costs on receipt of your parcel with a valid proof of returns postage receipt up to the value of $20.

Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.

Please enclose all your details and a covering note explaining the fault and any other useful details.

Your statutory rights are not affected.




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