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Contact this seller Phone:877-435-5998

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Bigweathergear Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Big Weather Gear ships according to the following options*:

* Standard USPS: 4-6 business days for delivery or Standard UPS Ground: 5-8 business days for delivery

  * UPS Expedited: 3-4 business days for delivery
  * UPS 2nd Day Air: 2-3 business days for delivery Mon-Fri
  * UPS Next Day Air: 2 business days for delivery Mon. - Fri.
  * Orders to Alaska, Hawaii, Puerto Rico, and APO/FPO addresses are shipped via USPS and generally take 8-12 business days.

*Orders outside of the US are shipped USPS Priority and generally take 10-20 business days depending on your country's specific Customs procedures

*UPS can not ship to PO boxes or APO addresses, please choose USPS for these addresses.

Privacy and Security

Privacy Policy

Bigweathergear values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Bigweathergear through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Bigweathergear may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Bigweathergear through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Q Will Helly Hansen repair or replace the garment if covered under the warranty?
A Our first option is always to repair the garment. If it is not repairable we will gladly replace it. Please understand we may be out of stock or no longer carry that particular style or color, and will do everything possible to replace the garment with the closest possible style.

Q My jacket is losing its water repellency. What should I do?
A Your garment’s outer water repellency is only a temporary finish. With regular wash and wear, it will need to be re-applied. Helly Hansen Newport carries Nik Wax which can be purchased to apply to your garment to replace the water repellency.  Please note that dirt will also affect the performance, so be sure to wash and dry the garment regularly according to the washing instructions.

Q If I dry clean my jacket is it still covered under warranty?
A No, it will not be covered under warranty. See care instructions for correct cleaning procedures

Q My jacket and pants were damaged by carrying my ski/board equipment. Is this covered under warranty?
A No, most fabric cannot withstand the sharp metal edges of a snowboard or skis. Please be careful when carrying or using any sharp metal objects. Damage from snowboard and/or ski edges is not covered under warranty. If you wish, we can arrange to have your garment(s) mended at one of our certified Repair Centers for a reasonable charge.

Q Should down/ feathers be coming out of the seams of my jacket?
A Down coming out of your jacket’s seams is acceptable, as there is no way to plug the holes needles make during sewing. Garments with a more technical "double baffle construction" will prevent any down from escaping.

Q I have altered my garment. Is it still covered under warranty?
A Once you have made alterations, your garment is no longer covered by our warranty.

Q How do I get something fixed if it€™s not covered under warranty?
A Contact Helly Hansen at 1-800-435-5901 to arrange for repair.

Q Is pilling on fleece covered under warranty?
A Pilling on fleece is normal. See care instructions for fleece. If there is a manufacturer’s defect or if the fleece has excessive pilling you may send it in for inspection.

Q Can I take my jacket back to any Helly Hansen store in the world?
A Yes, however warranty policies vary depending on country.

Q Will you replace laces on all Helly Hansen footwear?
A No, however all footwear comes with an additional set.

Q My jacket is not keeping me warm. Why?
A We do not rate the temperature of our products as we recommend the 3-layer system of dress. With the proper selection and layering, you should be very comfortable when performing various activities/sports.
1st – HH Base Layer, HH Dry, HH Cool and HH Warm
2nd - Thermal Layer, Profleece or Prostretch
3rd - Protection Layer, Helly Tech

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