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Thank you for visiting Parthenon Foods at Amazon.com. We specialize in gourmet imported ethnic foods from over 45 countries from around the world. We carry hard to find food products as well as non-food products. You will find thousands of products as you browse through the product categories.

Our origins began as a Greek store over 35 years ago, hence the name Parthenon Foods. Now, we offer foods from all over the world.

Have a question for Parthenon Foods?
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NOTE: We ship all packages via FedEx and/or USPS so make sure the shipping address accommodates both shippers.

Returns are not accepted after 5 days from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in taste or package shape. Items that have been opened can not be returned. Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable.  Returns may be subject to a 20 percent restocking fee. 

We do not reship orders that are returned to us by the carrier due to it being undeliverable and do not ship to a different address other than the shipping address associated with an order. If an order is returned to us due to it being undeliverable by the carrier for any reason, and the product is not perishable and not damaged, a refund will be issued for the returned item(s); shipping charges are not refundable and the items returned may be subject to a 5-20 percent restocking fee.  NOTE: We need to have the return physically delivered to us for any of the above to take place.

Call us with questions: Toll Free 1-877-301-5522

Return to:

Parthenon Foods

Returns (Your Order Number)

9131 W. Cleveland Ave.

West Allis, WI 53227

DISCLAIMERS:
PRODUCT IS PERISHABLE:

We ship perishable products. Therefore it is imperative that someone be present when FedEx delivers this package. We are not responsible for the package after the first delivery attempt is made. You will have a tracking number to estimate the arrival date. If you are unsure if the recipient will be present at the arrival time DO NOT SEND any perishable goods.

We ship perishable items wrapped with ice gel packs to preserve them for up to 48 hours (depending on weather conditions), after which they are subject to unfavorable conditions, especially during the summer season. FedEx may deliver to certain states in 1-2 business days; hence using this option may be acceptable. In any other state, you must use 2-day Air or Next Day option to guarantee safe delivery. If you have multiple shipments, we recommend that you separate Perishable and Non-Perishable items into two separate orders in order to minimize your shipping expenses. We make adjustments on shipment dates to avoid weekend delays when perishables are present. While this may delay your order, we do this to protect your order. Parthenonfoods.com will not accept responsibility for damages to perishable items under any condition or damage to items that are sensitive to heat such as cakes and chocolates.

CORRECT ADDRESS:

We guarantee shipment to the address provided.  If we are provided an incorrect address or not the full address, we will not be responsible if the package is not delivered.  During warm weather, in most cases if we ship to an incorrect address provided by the customer and the contents have perished, then they cant be reshipped.

OUT OF STOCK:

If a product(s) in your order is not available at the time it is being picked and packed we will either: 1. Omit the product(s), ship the rest of the order and issue a refund or 2. Replace the product(s) with a similar one(s).

DELI FRESH ITEMS:

Please note that if you are purchasing multiple quantities of the same deli fresh item, one piece of that item equaling the weight ordered may be packaged. You may tell us to not do that in the order comments.


DAMAGED GOODS:

We are not responsible for damage to the following products:
1. Chocolate eggs.
2. Haribo Gummi Tubs.
3. Vacuum sealed coffees.
4. Any products damaged due to freezing.
In the unlikely event that a product received is incorrect, spoiled or shorted in the shipment, Parthenonfoods.com must be notified within 48 hours of receipt of the product(s) in question for appropriate action to take place such as a credit or refund to be issued and or processed and or a re-shipment.

  • Risk of Loss - Once we pass your order on to the carrier, you assume the risk of loss of that order.

  • Product Descriptions - Our product descriptions are as accurate as possible, but we do not guarantee that they are correct. Note: perishable item weights are approximate (cheeses, meats, fish etc.). If a product you receive is not as it was described on the site, then your only option is to return it in unused condition.
  • Product Pictures - Our product pictures are as accurate as possible, but we do not guarantee that they are up to date, as product packaging changes.

  • Limits of Liability - You agree that Parthenon Foods, Inc. can only be held liable for damages up to the amount of the order on which the damages occurred.

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Parthenon Foods Shipping Rates



Listed below are shipping details for Parthenon Foods, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $0.00 $0.00 $0.00 $0.00
  per Weight (lbs) $1.10 $2.19 $2.45 $2.45
  per Shipment $6.40 $18.99 $45.00 $58.00
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.80 $1.89 --- ---
  per Shipment $6.10 $20.99 --- ---
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $2.99 $3.99 --- ---
  per Shipment $18.59 $39.99 --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $2.99 --- --- ---
  per Shipment $16.99 --- --- ---
US Protectorates Street ETA 4 - 8 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $4.00 --- --- ---
  per Shipment $45.00 --- --- ---
APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.95 $1.89 --- ---
  per Shipment $8.99 $19.99 --- ---
APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.95 $1.89 --- ---
  per Shipment $8.99 $19.99 --- ---
Canada ETA 5 - 10 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $1.99 --- --- ---
  per Shipment $38.99 --- --- ---
Europe ETA 10 - 20 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $4.00 --- --- ---
  per Shipment $55.00 --- --- ---
Asia ETA 10 - 16 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $5.00 --- --- ---
  per Shipment $75.00 --- --- ---
Outside US, Eur., CA, Asia ETA 10 - 20 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $4.00 --- --- ---
  per Shipment $65.00 --- --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

We ship to the USA and Worldwide. We ship to FPO/APO and PO Boxes with USPS. We ship all other packages via FedEx and/or USPS, Monday-Friday. FedEx Standard shipping Home Delivery ground delivers Tuesday-Saturday (if Saturday service is available in the shipping area). FedEx Express Expedited shipping delivers Monday-Friday.  Please Note: FedEx does not deliver and we do not ship on the following 6 holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
NOTE: We also ship using FedEx Smart Post which ends with delivery by USPS.  This service may take an additional few days for delivery.  NOTE:
If a package is shipped with FedEx Smart Post, we will not be responsible for any delays in shipping and will not be responsible for the time frame noted on our standard shipping policies.
Once an order is shipped you will be sent a FedEx tracking number to track your package. We ship with frozen gel packs to prevent spoilage on items like cheese and meats.  If you are purchasing perishable items (such as dairy and meat products or heat sensitive products such as chocolates), we recommend selecting one of the following shipping options: Expedited Shipping which will be either:2 Day Air, (3 day) Express Saver or (1 Day or 2 Day) Home Delivery. Expedited shipping should be selected for frozen meat products. Any selection other than Expedited shipping for perishables or heat sensitive products is at the customer's own risk. *We will not be responsible for perishables or heat sensitive products if Expedited shipping is not selected.  Note: See Map 1 below:  In the winter months (November-March), if the address we are shipping to falls within the 1 or 2 day shipping Zone, then you can select Standard shipping for perishables or heat sensitive products.  But we will not be held responsible for this selection. *We will not be responsible for perishables if Expedited shipping is not selected. SHIPPING COSTS: During the summer, we ship in insulated shipping packaging with frozen gel packs to prevent spoilage for perishable items such as dairy and meat products. Our shipping costs are determined by the weight of the package and a set fee per shipment. A fee is also applied to the shipping cost to cover for the packaging material. SHIPPING SCHEDULE:  Due to the perishable nature of cheese and meat we avoid shipping them later in the week to prevent the package from spending the weekend in a warehouse. We ship all orders that require 3 days transit time on Monday and Tuesday. We ship 2-Day Air orders on Monday-Wednesday. We ship overnight packages Monday-Thursday. Once an order is received, it may take from 1-5 business days before it ships. Allow an additional 1-5 business days during the holidays.
Standard shipping: Ground/Home service list of how many approx. business days a package will be in transit: see below:

Most of WI, IA, IL: 1 Day
Most of ND, SD, MN, NE, KS, MO, AR, MI, IN, OH, PA, NY, WV, KY, TN, AL, GA: 2 Days
Most of VT, ME, MA, NJ, PA, VA, NC, SC, FL, MS, LA, TX, NM, CO, WY, MT, ID, UT, AZ: 3 Days
Most of: WA, OR, CA, NV: 4 Days
AK and HI: 5-7 Days

Privacy and Security

Privacy Policy

Parthenon Foods values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Parthenon Foods through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Parthenon Foods may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Parthenon Foods through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Q: I ordered a product before from your company but do not see it offered by you anymore.  How do I find out if it is still available?
A: Please contact us regarding the desired product(s).  Email us or call us toll-free at 1-877-301-5522.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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