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Founded in 1999 by dermatologist Dr. Craig Kraffert, DermStore has grown to become one of the leading sources for skin care and cosmetic products on the internet with more than 250,000 orders filled to our satisfied customers and award-winning customer service. We offer thousands of products by leading brands from around the world including Kinerase, Dermalogica, and Glytone.
Have a question for DermStore?
Customer Service Phone: 800-213-3376
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Contact this seller Phone:800-213-3376

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Shipping Policies

Shipping Days: Monday thru Friday, excluding holidays*.

Some international packages may be subject to a customs charge. Any customs charge is determined by the country to which the package is shipped, not by DermStore. Please check with your local postal service regarding customs charges prior to ordering. We do not ship to Thailand, Philippines, or Nigeria. We reserve the right to cancel any international order.

USPS is required for all deliveries to PO Boxes and military addresses.

USPS does not offer order tracking. We cannot guarantee replacement of lost packages shipped via USPS. The USPS confirmation number you receive from DermStore is used to verify when a parcel has been delivered, and is not used to track packages en route. We recommend UPS for all qualifying domestic addresses.

Fedex cannot guarantee shipping in two days to non-contiguous U.S. entities at this time. DermStore cannot refund orders or file claims with Fedex unless it has been longer than three business days.

*In accordance with U.S. federal holidays, DermStore’s warehouse will be closed on the following days of the 2010 calendar:

September 6th 2010
November 25th 2010
December 24th 2010
December 31st 2010

Privacy and Security

Privacy Policy

DermStore is committed to protecting the privacy of our customers and visitors. Personal information received by DermStore is not shared or sold.

Information is collected during site visits and during the purchase process. Site visit information is used only in aggregate form to help enhance the overall DermStore shopping experience. Purchase information is maintained in account form as required to engage in secure consumer friendly ecommerce.

Users may change their address or other personal information in their account. Users may edit any of their personal information by following the "edit this information" links in their account. If they do not create an account during a purchase a user may subsequently create an account using the email address used for the purchase.

DermStore utilizes cookies to help optimize and customize the shopping experience. Cookies enhance shopping efficiency and allow us to recognize returning shoppers.

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

DermStore does provide links to other web sites but is not responsible for the privacy practices or content of these other sites.

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

If we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a prominent notice on our Web site for 30 days.

If users have any questions or suggestions regarding our privacy policy, please contact us at 800-213-DERM (3376) or internationally at (530) 224-4350 or via email at service@dermstore.com.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from DermStore through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from DermStore may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from DermStore through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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